TOM 401 – Quality Management – California State Polytechnic University Pomona
University: California State Polytechnic University Pomona
Credits: 4
Description: Quality history, definitions, philosophies, awards, ISO 9000. Quality in manufacturing and services. Customer focus, process management, cost of quality, statistical thinking. Six Sigma: principles, DMAIC, and DFSS. Process improvement methods and tools. Statistical process control.
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